Frequently Asked Questions

Check most frequently asked questions here
Shipping General Payment Troubleshooting
Shipping
Can I pickup?

Sure can! From Catherine Hill Bay 2281 NSW or Hornsby Heights 2077 NSW. When your computer is built, we will text/email you the address of the workshop for pickup.

 
Do I have to be home to receive delivery?

You sure do, as TNT and Auspost both require signature on delivery. The person that signs must be the same person on the shipping address. If you miss the delivery, no stress, just have to pick it up from the local Auspost or TNT Depot. Or can request re-delivery for $30.

 
Is the computer insured when shipping?
The computers are sent with shipping insurance, please take photos of any damaged parcels before opening the box, a video unboxing is even better if you suspect the computer has been dropped etc. 
General
Are you a real business?
Do you do sponsorships?
We offer affilate revenue, so you can get in contact to recieve your own Coupon code, giving your followers a discount. But we do not send free computers with exposure as payment. 
What is your cheapest computer?
Currently our $999 UZI.


However, if you just want an office computer, get in contact we can build $700+ Office PC's depending on your requirements.  
Payment
What type of payment methods do you accept?
  • Credit / Debit Cards (Mastercard & VISA)
  • Paypal
  • Afterpay (They enforce a $2000 limit for PC's)
  • Bank Deposit
  • Crypto (BTC only)
What is your return policy?
I can’t find my tax invoice/receipt
Get in contact via sales@tigertech.net.au we likely have a copy if it's within 3 years.
I have a voucher, where do I use it?

At the first stage of checkout/cart, look for the text box:

Discount Code


On desktop, usually top right of the webpage

Troubleshooting
Cannot connect to WIFI

If your Wi-Fi is slow or not working, follow the below steps:


  1. Check you have connected the antenna, these are 1-2x black poles with a screw thread that must be connected to the threaded ports on the back of your computer.
  2. If still no luck, it's possible windows hasn't picked up on the Wi-Fi driver yet, connect your phone via cable and share it Wi-Fi with this tutorial: https://www.wired.com/story/how-to-use-smartphone-as-wifi-hotspot/
  3. Wait a while for windows to install the Wi-Fi driver, if no luck, while connected to your phone, get in contact, we can remote in and help you. 
Black Screen

Just remember it will only show a display on the graphics card ports (Horizontal ports), not the hdmi on the motherboard (Vertical ports) 

Like this image.


Still no luck?

You can try unplugging the main power cord, leaving the back switch set to (I), then hold the power button for 10 seconds. Plug the power cord back in, and try turn her on.


If no luck, you can take the glass off, and take out both RAM sticks, then, insert only one stick back into the second slot. And try turn her on. 


This video will help:

https://youtu.be/XRp4G8NPbpQ


If it turns on with the RAM in the second slot, then turn it off normally, insert the rest of the RAM (if you have 2x sticks, the second stick goes in the 4th/last slot). Then turn it on 😊

Computer turns on then off again

Perform a power drain by disconnecting the power cables from the computer, and then hold the power button for 10-15 seconds to discharge "residual power." Then connect back the power cables and try to turn the computer on.


If no luck, you can take the glass off, and take out both RAM sticks, then, insert only one stick back into the second slot. And try turn her on. 


This video will help:


https://youtu.be/XRp4G8NPbpQ


If it turns on with the RAM in the second slot, then turn it off normally, insert the rest of the RAM (if you have 2x sticks, the second stick goes in the 4th/last slot). Then turn it on 😊


Can also try a different wall socket, somewhere else in the house


Can also try without all USBs, just leave the power and display cables in (HDMI / DP etc)

Purchased SSD/HDD not appearing

Got you covered, follow these steps in order:

https://photos.app.goo.gl/CCcYaYLkxuQDNErZ8

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